Jewelry, Footwear, Hats, Bags, Wallets, Beauty Items and Food Items are all final sale. They are not eligible for return or exchange. No exceptions.

All sale items are final sale, including those purchases when a promotional code has been applied.

All returns must be agreed upon with Thistle Hill or they will not be accepted.

All merchandise must be returned in the same condition in which it was received: unworn, unwashed, with receipt, dust bags, tags and/or boxes.

Return requests after 5 days will not be accepted.

APPROVED RETURNS

To initiate return please contact us at hello@shopthistlehill.com within 5 days of delivery. At that time, an RA# will be issued. Please include the original order number in your request.

Returns need be sent to:

Thistle Hill

13 Walden Street

Concord, MA 01742

All returns are required to be sent within 3 days of receiving your RA#. Returns must be sent via a traceable carrier and be fully insured. We are not responsible for missing packages. 

RETURN CREDITS

A merchandise credit code will be issued once returned merchandise is inspected & processed. Please allow up to 3 days after we receive your return for your returned merchandise to be inspected & processed. You will receive a confirmation and return receipt by email when your exchanges/refund is processed.

STOLEN PACKAGES

Thistle Hill is not responsible for lost or stolen packages. Once a package is delivered to the specified address, our liability ends. If you believe your package has been stolen, we recommend filing a claim with the carrier. You can find your shipment tracking number by logging into your customer account on our website or by referring to your shipping confirmation email.