WHAT IS MY ORDER STATUS?

We keep our customers updated about the status of their order via email as well as on your Thistle Hill customer account. You will receive email notifications when your order is confirmed, fulfilled, shipped, out for delivery, and upon delivery.

You can check the status of your order by creating an account or logging in to an existing account on our website with the email address you used to create your online order.

You can log in or create an account by clicking here.

CAN I CANCEL MY ORDER?

We do not accept order cancellations at this time.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, debit cards and Apple Pay.

HOW CAN I USE A PROMOTIONAL CODE?

Promotional codes can be applied at checkout.

HOW IS SALES TAX APPLIED?

As required by law, sales tax is collected in select U.S states. Sales tax is automatically calculated and charged at checkout based on your shipping address. Orders placed on our website for local pickup will be charged Massachusetts state sales tax rates.

HOW DO I STOP GETTING EMAILS RELATED TO MY ORDER?

We are not able to disable customer email notifications. These are a service offered by Shopify, our host and provide insightful guidance for both our customers and us into the status of your orders.

You can subscribe from our email marketing content at any time by contacting us directly to ensure you are not on our email lists.