Shipping & Returns & Promotions

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***AT THIS TIME WE ARE ACCEPTING NO RETURNS OR EXCHANGES, ITEMS ARE FINAL SALE UNTIL FURTHER NOTICE DUE TO THE COVID 19 PANDEMIC*** 

We’ve had to make this decision for the safety of our Customers & Staff in hope that we are part of the solution. This has not been an  easy decision to make but the safety or customers & community is priority.  We appreciate your understanding.

Return Policies:

All  DISCOUNTED items are  FINAL SALE. 

Regularly Priced Items may be returned  STORE CREDIT ONLY. 

All merchandise returned must be unworn, unwashed, with any original tags intact. 

Return Process:

All returns must be pre-approved by Thistle Hill and returned with an assigned Return Authorization number. Before returning any merchandise, please email us at shopthistlehill@gmail.com and we will issue you an RA#.

Returns must be postmarked within 5 days of receiving the item.

We recommend returns be made with a traceable carrier and insured to the full amount of the merchandise. Thistle Hill is not responsible for missing packages. 

Once Authorized Please mail returns to:   

Thistle Hill
13 Walden Street

Concord, MA 01742

****  AT THIS TIME ALL SHIPPING IS Flat Rate $10***

(NO INTERNATIONAL SHIPPING IS AVAILABLE) 

U.S. Shipping Rates (excludes Alaska, Hawaii, and PR) via United States Postal Service: 

GROUND - 7-10 business days - For purchases over $250: 

**Please note, all domestic shipments with a value over $250 will be shipped with signature required unless otherwise requested by the customer. 

If signature requirement is declined, the customer assumes responsibility of the package and Thistle Hill is not responsible for loss or theft.